Understanding Technology Enabled Care

What is TEC?

Technology Enabled Care (TEC) solutions are pieces of equipment, usually digital but not always, that can help provide care for people who are living with long term conditions that may be affecting their health or their social life, no matter their age. Some other TEC solutions can be long canes, smartphone apps or telecare.

Bradford District’s Health and Wellbeing Department is embracing technology as TEC can help transform people’s lives. We believe TEC can help improve someone’s quality of life by helping them remain independent, as well as supporting their carers’.

What is Safe and Sound?

The Safe and Sound Service delivered by Bradford Council supports people to remain as independent as possible in their own homes.

The Service installs a range of TEC Solutions that people choose, so that they can get on with their day to day life, safe in the knowledge, that in event of a fall or accident, a member of our team will be alerted straightaway. and can arrange to take action or arrange the appropriate care needed. This can often mean arranging for a family member, neighbour or friend to assist.

Our Response Team covers the whole of Bradford District and will provide immediate help if needed. We have a monitoring and response service provided by a dedicated team. Our call centre is available 24 hours a day, 365 days a year.

Our equipment is compact and unobtrusive, allowing you to get on with your day to day life with minimal interruption.

Safe and Sound can help to reassure family and carers.

Find out more about Safe and Sound on the Council website.

How to access Technology Enabled Care through Safe and Sound

A referral can be made to our Safe and Sound team through several routes. People are often referred to us by Health or Social Care professionals. Referrals can be made directly to our Safe and Sound team, via a self-referral or from a family member or friend, simply by filling out our booking form. You can also speak to a member of our team on 01274 435249.

A member of our team will contact an individual to clarify any missing information from the referral and a visit is booked with one our Technology Enabled Care assessors. Each person is informed of any charges at this first visit.

The initial visit from one of our Technology Enabled Care (TEC) Assessors will involve the completion of an assessment form and agreement about the TEC package someone needs, this will also include a discussion about third party technology with you.

Each person is left with information and guidance about using the Safe and Sound service. Our TEC Assessor will also install the basic Safe and Sound package and will finalise any installation details.

At this visit the TEC Assessor will install an individual's chosen TEC sensors and monitoring devices, and will provide a demonstration of how each piece of equipment works. Each person is provided with contact information about the 24-hour monitoring centre as well as a feedback form and envelope. The assessor will also set a review date to ensure that the equipment is still working and meeting someone's needs – usually this will take place annually. The assessor will also give each individual a contract to sign and leave a copy for each person to keep.

Once the sensors or devices are in place and working then each individual can raise an alert at any time through their sensors and/or pendant to ask for assistance, at any time of the day. The 24-hour monitoring centre will be on hand to provide any assistance and reassurance at any time of the day or night.

Our Technology Enabled Care Assessor will contact each person to ensure the equipment that has been installed is working and is still meeting someone's needs. If the equipment isn't making a difference to an individual then a referral will be made to the another service to discuss the next best course of action.


As a new Safe & Sound service user for the first 6 weeks you will receive the service for free. After the first 6 weeks your contribution will then be £3.00 (+VAT) per week in total for all the equipment that you have been provided with.

Within 8 weeks of receiving the service you will be sent an invoice that will take you up to the end of the financial year, you will then receive an annual invoice every April.

If it helps you can set up a payment plan to pay by instalments. You may also be eligible to claim relief from VAT, and the Assessor at the time of your installation will provide the appropriate form for you to complete.

For more information about making payments, you can contact the Miscellaneous Payments Team at Bradford Council on 01274 437724.


Additional advice available through the Council

Learn about Living Well.